Terms and Conditions

These Terms and Conditions ("Terms") govern access to and use of the services provided by DateComp, including software development, mobile applications, web platforms, SaaS services, technical maintenance, and related services (the "Services").

1. Provider identification

Provider: DateComp.

Registered address: United States (U.S.) and Dominican Republic (D.R.).

General contact: admin@datecomp.com.

Legal and privacy contact: admin@datecomp.com (subject: "Legal" or "Privacy").

2. Acceptance and contractual documents

By contracting DateComp Services, requesting a quote, signing a proposal, or using the delivered Software, the Client accepts these Terms. By using our services and clicking "Accept" or "Continue" in the contracting flows, you agree to these Terms and Conditions and acknowledge that electronic acceptance creates a binding agreement between DateComp SRL and your organization. DateComp will record and retain evidence of acceptance (name, company, email, IP, user‑agent, timestamp, and accepted version).

The agreement between DateComp and the Client shall consist of:

• The accepted quote or work order.
• These Terms and Conditions.
• The DPA (Data Processing Agreement), where applicable.

3. Scope of services and exclusions

The scope, deliverables, timelines, and pricing are defined in the specific quote or contract. Any work not expressly contemplated shall be deemed out of scope and may be quoted separately.

4. License of use and restrictions

Upon corresponding payment, DateComp grants the Client a limited, non‑exclusive, non‑sublicensable, and non‑transferable license to use the Software as agreed.

The Client shall not:

• Decompile, reverse engineer, or extract undelivered source code.
• Use the Software for illegal activities or activities that infringe upon third-party rights.
• Remove DateComp intellectual property notices or technical attribution.

5. Intellectual property

DateComp retains ownership of the "Base Code" (frameworks, libraries, and internal tools). The accepted and delivered Deliverables are granted to the Client under a non‑exclusive, non‑transferable, and limited license for internal use, unless otherwise agreed in writing. The Client retains or acquires, depending on the contract, the usage rights over its business logic, content, trademarks, and proprietary data. For critical projects, a source‑code escrow mechanism may be agreed upon separately.

6. Acceptable use and operational security

The use of the Services for activities that compromise infrastructure integrity (hacking, malware, abusive scraping, denial‑of‑service attacks, or distribution of illegal content) is strictly prohibited.

DateComp may apply mitigation measures, technical suspension, or preventive blocking to protect system security and the security of third parties.

7. Pricing, billing, taxes, and late payment

Unless otherwise agreed, prices are expressed in USD. Payments in other currencies shall be calculated based on the applicable exchange rate at the time of invoicing.

The Client is responsible for taxes and withholdings in its jurisdiction. Overdue payments shall accrue late‑payment interest at 1.5% per month or the maximum permitted by applicable law.

DateComp may suspend service for non‑payment following reasonable prior notice.

8. SLA and technical support

Response times are handled by severity:

• Critical: up to 48 hours for initial response.
• Major: between 3 and 5 business days for initial response.
• Minor or enhancement: according to backlog and agreed planning.

Resolution times may vary depending on technical complexity, third-party dependencies, and Client collaboration.

9. Data protection and privacy

DateComp processes personal data in accordance with Law 172‑13 (Dominican Republic) and, where applicable, relevant international frameworks (GDPR, CCPA/CPRA, LGPD). The data protection obligations applicable to the provision of services apply by default and in full. The annexed DPA (or the DPA signed separately) contains the technical and organizational measures and the applicable international transfer mechanisms (including Standard Contractual Clauses where appropriate). The DPA will be available for download or signature during the contractual process.

Where applicable, DateComp shall implement the mechanisms required by CCPA/CPRA, including the "Do Not Sell/Share My Personal Information" mechanism and the verification and response procedures within the legally applicable timeframes (e.g., 45 days).

DateComp shall not use Client private data to train public‑access AI models without express contractual authorization.

10. Confidentiality

Each party undertakes to keep the other party's technical, commercial, and operational information confidential and to use it solely for the execution of the contracted service.

11. Sub-processors and third-party infrastructure

To provide the Services, DateComp may rely on third parties (e.g., cloud infrastructure, email, storage, monitoring, or payment services), under reasonable contractual and security controls.

12. Security and incidents

DateComp applies reasonable technical and organizational security measures (encryption in transit, access control, and operational monitoring). In the event of a relevant security incident compromising Client data, notification shall be made in accordance with applicable law and the current contract.

13. Warranties and disclaimer

Unless otherwise agreed in writing, the Services are provided "as is" and based on reasonable availability. DateComp does not warrant that third-party services (app stores, cloud providers, ISPs, external APIs) will be free of failures or interruptions.

14. Limitation of liability

To the fullest extent permitted by law, DateComp's total liability for any claim shall not exceed the total amount paid by the Client in the 12 months preceding the event giving rise to the claim, except in cases of third‑party intellectual property infringement or personal data breaches, where the corresponding legal obligations and indemnities shall apply.

There shall be no liability for indirect, incidental, special, or consequential damages, loss of profit, or loss of business opportunity.

15. Termination, portability, and data deletion

Either party may terminate the contractual relationship in accordance with the terms of the quote/contract. Upon termination, the Client shall have up to 30 days to request export of its technical information and applicable data; thereafter, secure deletion may be applied in accordance with the current retention policy.

16. Jurisdiction and dispute resolution

For local operations, these Terms are governed by the laws of the Dominican Republic and the competent courts of the Dominican Republic, unless otherwise agreed in writing.

For international contracts, specific arbitration or jurisdiction clauses defined in the signed quote/contract may apply.

17. Updates to these terms

DateComp may update these Terms due to legal, operational, or service changes. The current version shall be published on this page with an update date.